Process automation · AI consulting

Your business, running on AI.

We automate the processes that eat up your team's hours and guide leadership through the shift to an AI‑driven business: measurable goals, data under control and people in charge.

Book your assessment How we work

flow / supplier-orders
live
01 · input
An email arrives with a rate-sheet PDF
02 · AI agent
Reads it, extracts prices and flags inconsistencies
03 · integration
Prepares the ERP upload and a draft reply
04 · human
Your team reviews and approves in one click

We automate Customer service Back office and admin Invoicing and collections Supplier management Sales and CRM Documentation

From strategy to systems in production.

We don't sell tools: we fix processes. We choose the technology that fits your case and leave it running inside the systems you already use.

AI‑driven consulting

Process assessment, impact-based prioritisation and a realistic roadmap so AI moves your numbers, not just your slides.

Opportunity map · Business case · Data governance

Process automation

Workflows that connect email, ERP, CRM, spreadsheets and APIs. AI handles the reading, sorting and routine decisions; your team handles what matters.

Integrations · Document extraction · Workflows

Conversational AI agents

Assistants on WhatsApp, email or web that serve customers and suppliers 24/7, with access to your data and a hand-off to a person when needed.

WhatsApp Business · Email · Web chat

Training and adoption

Hands-on workshops for leadership and teams, built on your day-to-day cases. AI only creates value when people use it with good judgement.

Workshops · Usage policies · Ongoing support

Method

Start small, measure, and scale what works.

Phase 1
Assessment

We interview your team, map processes and quantify where time is lost. You leave with a prioritised list and a cost estimate.
Phase 2
Pilot

We automate one high-impact process in real conditions, with metrics agreed before we start.
Phase 3
Scale

We roll out what's proven to other areas, integrating systems and training the teams who will use them.
Ongoing
Run and improve

We monitor, tune models and costs, and propose the next step when the data supports it.

Case study · Book Taxi Group

A global operation run by a lean team.

Book Taxi Group is an international airport transfer platform coordinating thousands of local suppliers. Working with Acertio, it automated its key processes with AI — customer and supplier support, ticketing, pricing, email and trip tracking — to grow without growing its overhead at the same pace.

3,800+

cities served

22K+

bookings per month

AI agent on WhatsApp for suppliersOnboarding, enquiries and service coordination handled automatically, with escalation to a person.
Price sync with OTAsRates kept up to date automatically across distribution channels, with assisted location review.
AI-assisted supplier inboxContracts and rate sheets read automatically, draft replies and upload files ready for approval.
Real-time driver events and alertsEvery trip tracked automatically, with alerts as soon as something drifts from plan.
AI-powered ticket managementIssues are classified, prioritised and routed automatically, with a suggested reply ready for the team.
Customer service on voice, email and WhatsAppAI-automated channels that resolve routine enquiries and hand off to a person when needed.

What changes in an AI‑driven company.

Before

Data copied by hand between email, Excel and the ERP.

Customers waiting for answers outside office hours.

Decisions based on reports that arrive too late.

Growing means hiring for repetitive work.

After

Data flows on its own; the team only handles exceptions.

Agents that reply instantly, 24/7, in your voice.

Up-to-date KPIs and alerts when something goes off track.

The business scales without headcount growing at the same pace.

Frequently asked questions

Does my data need to be perfectly organised?: No. Part of the assessment is seeing what data you have and how to use it as it is. Today's AI works well with emails, PDFs and unstructured documents.
What about privacy and GDPR?: Every solution is designed to comply with the GDPR and the EU AI Act: vetted providers, minimised data and full traceability of what each automation does.
Will AI replace my team?: Our approach is to free people from repetitive work so they can focus on customers, sales and decisions. A person always approves what's critical.
How much does it cost?: It depends on scope. The first step is always free: a 30-minute call and a no-obligation assessment. From there, if it makes sense, we present a fixed, phased proposal, so you only invest in what proves its return.

Where should your business start?

Tell us which process takes up most of your team's time. In a 30-minute call we'll tell you whether AI can solve it, and how.

info@acertio.com Sabadell (Barcelona, Spain) · Projects worldwide