1. Legal notice
1.1 Company details
In accordance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), the details of the owner of this website are as follows:
1.2 Purpose and acceptance
This legal notice governs access to and use of www.acertio.com (the "website"), which provides information about the AI consulting and process automation services offered by Acertio Factoría Creativa, S.L. ("Acertio"). Accessing the website makes you a user and implies acceptance of this notice. If you do not agree with it, please do not use the website.
1.3 Terms of use
Access to the website is free and requires no registration. Users agree to use the content lawfully and appropriately, in good faith and in accordance with public order, and not to use it for unlawful purposes, to infringe the rights of others, or in any way that could damage, disable or overload the website or impair its normal use.
The information on the website is general and informative and does not constitute a binding offer. The terms of each service will be set out in the proposal or contract agreed with each client.
1.4 Intellectual and industrial property
All website content — text, design, source code, logos, trademarks, graphics and images — belongs to Acertio or to third parties who have authorised its use, and is protected by intellectual and industrial property law. Reproduction, distribution, public communication or transformation of any part of it without Acertio's express written permission is prohibited, except for personal, private use.
1.5 Disclaimer
Acertio works to keep the information on the website accurate and up to date, but does not guarantee that it is error-free or that the website will be available without interruption. Acertio is not liable for damage resulting from technical interruptions, viruses or failures beyond its control, nor for decisions users make based solely on the information published. Acertio may change the website's content and configuration without prior notice.
1.6 Links
The website may include links to third-party sites. Acertio does not control those sites and is not responsible for their content or policies. Anyone wishing to link to the website must link to its home page, without reproducing its content or implying a relationship with Acertio that does not exist.
1.7 Governing law and jurisdiction
This legal notice is governed by Spanish law. Any dispute shall be submitted to the courts of Sabadell (Spain), unless consumer protection law establishes a different jurisdiction.
2. Privacy policy
This policy explains how we process the personal data you provide through the website, in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).
2.1 Data controller
Acertio Factoría Creativa, S.L. — NIF B65613424 — Avda. 11 de Septiembre, 111, 08208 Sabadell (Barcelona), Spain. Data protection contact: info@acertio.com.
2.2 Data we process
We process the data you give us voluntarily when you complete the contact form or email us (name, company, email address and the description of your enquiry), as well as the minimum technical data needed for the website to work securely (for example, your IP address in server logs). We do not request special categories of data; please do not include them in your message.
2.3 Purposes and legal basis
| Purpose | Legal basis |
|---|---|
| Answering your enquiries and assessment requests | Your consent (Art. 6(1)(a) GDPR) and steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR) |
| Sending you information about our services, only if you expressly agree | Your consent (Art. 6(1)(a) GDPR and Art. 21 LSSI-CE), which you may withdraw at any time |
| Keeping the website secure and working properly | Acertio's legitimate interest (Art. 6(1)(f) GDPR) |
We do not make automated decisions with legal effects on you or carry out profiling. The data you provide through the website is not used to train artificial intelligence models.
2.4 Retention
We keep enquiry data only for as long as strictly necessary to respond and delete it once the enquiry is resolved. We do not keep client or contact databases. If you agree to receive marketing information, we keep your email only until you withdraw that consent.
2.5 Recipients
We do not share your data with third parties unless required by law. Service providers that support us (web hosting, email, management tools) may access it as data processors, under the contract required by Article 28 GDPR, and process it only on our instructions.
2.6 International transfers
If any of our providers processes data outside the European Economic Area, the transfer is based on a European Commission adequacy decision (such as the EU-U.S. Data Privacy Framework for certified organisations) or on standard contractual clauses approved by the Commission. You can ask us for more information at info@acertio.com.
2.7 Your rights
You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and data portability, and withdraw any consent given, without affecting the lawfulness of prior processing. To do so, email info@acertio.com with the subject "Data protection", stating which right you wish to exercise. If we have reasonable doubts about your identity, we may ask for additional information to verify it.
If you believe your data is not being processed lawfully, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) or with the supervisory authority of your country of residence.
2.8 Minors
The website is aimed at businesses and professionals. We do not knowingly collect data from children under 14; if we find we have received any, we will delete it.
2.9 Security and accuracy
We apply appropriate technical and organisational measures to protect your data against loss, misuse or unauthorised access. Please make sure the data you provide is accurate and let us know of any changes.
2.10 Changes to this policy
We may update this policy to reflect legal changes or changes to our services. The current version, with its update date, will always be published on this page.
3. Cookie policy
3.1 What cookies are
Cookies are small files that a website stores on your device when you visit it. They are used, for example, to make the site work properly, remember your preferences or, where applicable, produce usage statistics.
3.2 This website does not use cookies
This website does not set any first- or third-party cookies on your device: no technical, analytics, advertising or social media cookies. That is why we do not show a cookie banner.
If we add any cookies in the future, we will update this policy and, where the law requires it, only set them after you accept them through a notice that lets you accept or reject them just as easily.
3.3 Third-party content
The website's fonts and other resources are served from our own server, with no connection to third-party services when the page loads. Links to social networks (such as LinkedIn) only take you to those platforms when you click them; from that point, their own policies apply.
3.4 Managing cookies in your browser
Although this site does not use them, you can allow, block or delete cookies from any website in your browser settings (Chrome, Firefox, Safari, Edge or others), usually under privacy or security.
3.5 Updates
We will review this policy if the website starts using cookies or the applicable law changes. For any questions, email us at info@acertio.com.